Customer Success

Boost Customer Success with Personalized Video

Create AI-personalized videos that improve customer engagement and satisfaction. Automate tailored onboarding experiences, deliver helpful tutorials, and share important updates with Sendspark
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Engage & Retain Customers

Ensure customers feel valued and supported with personalized videos, at every stage of the customer journey

Scale Customer Success

Efficiently manage your customer base with Sendspark’s AI-driven, personalized videos. Enhance outreach with embedded CTAs and custom landing pages to drive customer actions.

Communicate with Clarity

Easily explain complex issues and feature launches with Sendspark. Create personalized video tutorials to help your customers understand and utilize updates, ensuring smooth transitions and increased satisfaction.

Trigger-Based Videos

Automate personalized video messages based on user actions within your product. Use Sendspark to deliver timely, relevant content that addresses specific customer needs and enhances their experience.

Meeting Recaps

Effortlessly recap important meetings like QBRs or check-ins with personalized video summaries. Ensure that key insights and action items are communicated effectively, even to those who couldn't attend.

Use Video Across Customer Functions

Make every customer interaction count!

Ongoing Customer Success

Create and send personalized video updates and tutorials to keep your customers engaged and informed. Use dynamic videos to address customer needs and drive higher retention rates.

Implementation & Enablement

Share detailed onboarding videos and setup guides to ensure a smooth implementation process. Use screen recordings to provide step-by-step instructions, making it easy for customers to get started.

Customer Support

Record quick, personalized responses to customer inquiries using the screen recorder. Utilize the video library to store and reuse common troubleshooting videos, improving support efficiency and customer satisfaction.

Cross Selling & Expansion

Show customers what could be possible with premium plans or other solutions you sell, so they can see value before buying.

Transform Your Communication

Don't just take our word for it... Listen to other happy customers.
Brikl

Using Sendspark transformed our customer success approach. We built a library of pre-recorded answers, allowing our team to quickly respond to common customer questions with personalized videos

Dan Vermont
Head of Operations,
Brikl
userpilot black svg

Sendspark videos work as pre-boarding. If prospective customers watch the videos, then they understand why they need our product better, and are more receptive to demos.

Emilia Korczynska,
VP Marketing,
Userpilot

Frequently Asked Questions

How does Sendspark differ from other video platforms?

Sendspark is the best platform for sending personalized videos at scale. Sendspark has a Video & Screen Recorder that competes with Loom & Vidyard, but the main benefit of using Sendspark is the ability to add AI-personalized intros (“Hi Name”) to videos with AI.

What integrations does Sendspark have?

Sendspark integrations with 50+ email sending platforms (Outreach, SalesLoft, HubSpot, Instantly, Smartlead, etc.), common CRMs (Salesforce, HubSpot, HighLevel, and Zoho) as well as many automation platforms (Zapier, Clay, etc.)

How realistic do the AI-personalized videos look?

Sendspark AI-personalized videos look very realistic. Sign up for Sendspark and create a video to see for yourself. 

Will this impact my email deliverability rate?

Sendspark videos are optimized to keep your emails in the primary inbox. While you always have to be cautious sending emails at high volume, we take many precautions to ensure that videos will only help your email campaigns, and never hurt them.