Textla Boosts Response Rates and Efficiency with Sendspark

Company Overview

Textla is a dynamic business texting platform that serves small businesses across the United States. With a mission to simplify communication for small enterprises, Textla offers an all-in-one solution for mass text campaigns, two-way texting, and keyword opt-ins. Their primary clientele includes American small businesses like gyms, churches, restaurants, salons, political consultants, and insurance companies—businesses that need to connect with their customers efficiently and effectively.

The Challenge Textla Was Looking to Solve 

Despite its user-friendly design and competitive pricing, Textla faced a significant challenge: demonstrating the platform's ease of use and efficiency to potential customers. Traditional text-based communications were insufficient in conveying the simplicity and functionality of the platform. Prospects often had questions about specific features that were difficult to address through written descriptions alone.

“We recognized early that when we say we have the easiest to use platform, seeing is believing. Everyone can say they have an easy platform, but showing it through a video moves the needle,” explained Jeremy Boudinet, VP of Growth at Textla.

Moreover, Textla's marketing team, being small and scrappy, needed a scalable solution that could efficiently manage customer interactions, whether for outbound marketing, customer support, or partnership proposals. 

The team required a method to stand out in crowded inboxes and make memorable first impressions, showcasing Texla’s strengths in a way that was both impactful and time-efficient.

Finding Sendspark

To tackle these challenges, Textla turned to Sendspark, by incorporating personalized videos into their communication strategy, Textla could visually demonstrate their platform’s ease of use and functionality, making their interactions more engaging and effective.

Key Use Cases of Sendspark at Textla

• Onboarding New Sign-ups: When new customers signed up for Textla, they received personalized welcome videos. These videos showcased Texla’s features and guided new users through the initial setup, making the onboarding process smooth and personable.
• Outbound Marketing Campaigns: Textla used Sendspark to personalize their outbound marketing efforts. By incorporating the recipient’s name and website into the videos, Textla created a tailored experience that significantly increased engagement rates. “Sometimes we'll do an outbound campaign and we'll use Sendspark just as a pure outbound play where we'll upload the people's emails and their first names. We'll do the personalization and have it go out with their websites,” Jeremy explained.
• Customer Support: For customer inquiries, Textla found that responding with personalized videos was much more effective than text responses. These quick, one-off videos provided clear, visual explanations of features, leading to higher satisfaction rates among customers. “The response rate has been amazing. It's almost like a hundred percent when I respond with a Sendspark video,” noted Jeremy.
• Partnership Proposals: Textla also used Sendspark to create compelling video pitches for potential partners. These videos illustrated potential partnership opportunities in a visually engaging format, enhancing Textla’s proposals.

The Results of Using Video

The integration of Sendspark into Textla’s communication strategy yielded remarkable results:

• Enhanced Customer Engagement: The use of personalized videos led to nearly 100% response rates for customer inquiries. The visual and personal touch made a significant difference in how customers interact with Textla.
• Increased Efficiency: The ability to send thousands of personalized videos quickly allowed Textla to maximize their outreach efforts. The marketing team could achieve in hours what previously took days or even weeks, significantly boosting productivity. “If I can do video marketing and it only takes me an hour to reach 2000 people with a highly impactful video versus it would take me a whole day or a week with another platform, it's a no-brainer,” emphasized Jeremy.
• Higher Conversion Rates: The visual demonstration of Textla’s ease of use and functionality led to a substantial increase in customer sign-ups and retention. Prospective customers were more convinced by seeing the platform in action rather than reading about it.

“The scalability and efficiency of Sendspark have allowed our small team to manage a high volume of customer interactions seamlessly. It's a must-have tool for any marketer.” - Jeremy Boudinet, VP of Growth, Textla.